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We ship throughout Canada. Sorry, cannot offer international shipping due to supplier agreements.
Some heavy and bulky items (e.g. dive weights, large dive bags) cannot be shipped and must be picked up at our retail shop.
We ship using Canada Post Expedited Parcel. Canada Post typically delivers within 2-8 business days once they have picked up an order. However, delivery timings are estimated and cannot be guaranteed.
If you have a trip planned, contact us before ordering to ensure we can ship and deliver your order on time. Consider picking up your order at our retail store to ensure you get your gear on time.
We offer free shipping for orders over $199.
Orders under $199 are subject to a $19 shipping fee. Alternatively, you can pick up your order at our retail ship for free.
We ship in-stock items Mondays through Fridays. We strive to ship in-stock items within 2 business days of placing the order.
Items that are out of stock, back-ordered or custom orders will take longer to ship, depending on supplier stock and delivery timings.
Once your order is picked up by Canada Post, you become the owner of the merchandise. Follow-ups for shipping delays or lost shipments with Canada Post must be initiated with you, although this is rare and we will do our best to support you.
If you need to cancel an order, please call us immediately at (416) 792-3483. If your order has not shipped, we may be able to cancel your order.
If your order has shipped, unfortunately we cannot cancel this order. An order may be considered shipped even if this hasn't been reflected in your account.
If you received an incorrect or defective item, we will gladly arrange return shipping for the incorrect or defective item and send you a replacement item. Incorrect items must be un-used and in the original packaging.
Most items can be exchanged or returned within 30 days if they are un-used and in the original packaging. You may return items at our retail location, or by mail. The customer is responsible for return shipping. You must email us for a return authorization before returning items.
We highly recommend that you visit our retail shop to try on masks, wetsuits and wetsuit accessories, rashguards and bathing suits prior to purchase to ensure proper fit.
Returns on items that are a custom order or not usually stocked in our retail store will be subject to a 25% restocking fee.
Products in the following categories are final sale and cannot be returned: